:root{--green:#198a45;--green-dark:#116637;--green-soft:#e8f5ec;--red:#d72d2d;--red-soft:#fff0ef;--yellow:#ffd51f;--yellow-soft:#fff7cc;--ink:#1d2420;--muted:#647069;--line:#d8dfda;--surface:#fff;--canvas:#f4f7f4;--shadow:0 8px 24px #162b1f14;color:var(--ink);font-synthesis:none;letter-spacing:0;background:var(--canvas);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}html{background:var(--canvas);scroll-behavior:smooth;min-width:320px;min-height:100%}body{background:var(--canvas);min-width:320px;min-height:100vh;margin:0}button,input,select{font:inherit;letter-spacing:0}button,a{-webkit-tap-highlight-color:transparent}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,summary:focus-visible{outline-offset:2px;outline:3px solid #0b6d9d}a{color:inherit}.app-shell{min-height:100vh;padding-bottom:calc(76px + env(safe-area-inset-bottom))}.app-header{z-index:20;min-height:72px;padding:10px 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(min-width:980px){.staff-mobile-nav{display:none}}@media (max-width:659px){.staff-topbar{align-items:flex-start}.staff-topbar h1{font-size:21px}.staff-reset-demo{width:36px;height:36px}.inbox-filters{grid-template-columns:minmax(0,1fr)}.conversation-header{flex-direction:column;align-items:flex-start}.conversation-header-actions{justify-content:space-between;width:100%}.assignment-strip{flex-direction:column;align-items:stretch}.assignment-strip select,.assignment-strip>label{width:100%}.specials-admin-list article{grid-template-columns:38px minmax(0,1fr) auto}.special-demo-form{grid-template-columns:minmax(0,1fr);align-items:stretch}.specials-admin-list article>span:nth-child(3){color:var(--muted);grid-column:2;font-size:11px}.specials-admin-list article>span:nth-child(4){grid-area:1/3}.specials-admin-list article button{display:none}.report-bars>div{grid-template-columns:90px minmax(80px,1fr) 34px;gap:8px}}
